Showing posts with label emergency management. Show all posts
Showing posts with label emergency management. Show all posts

Monday, October 19, 2009

Civil Defence and Emergency Preparedness

Civil Defence and Emergency Preparedness: Singapore's Experiences Zen KOH, Assistant Chief Executive, Singapore National Co-operative Federation (SNCF); Abstract - This paper provides an overview of the emergency preparedness programme and activities undertaken in Singapore to prevent and manage disasters. A list of Assistive Technology resources relevant to emergency preparedness is also outlined.


The Emergency Preparedness Programmes and Disaster Management activities undertaken by Singapore are based on the following principles: 1) Man-made disasters can be prevented and their consequences minimised through a set of comprehensive regulation on fire and building safety, coupled with strict enforcement. 2) Emergency and contingency plans should be developed to deal with disaster should they occur. Such plans should also be tested and hone through regular exercises and drills. 3) The community should be educated on the need for and importance of emergency preparedness. Where possible, they should also be involved in exercises, training and physical preparations. 4) Emergency response and management of disasters should be a co-ordinated multi-agency effort. All available expertise and resources should be co-ordinated and swiftly channelled to the disaster site to maximise the chances of survival of the injured and to minimise damage to infrastructure. 5) Restoration work and the rehabilitation of the injured should be an integral part of the total disaster management programme.


Index Terms - Assistive Technology, Emergency Preparedness, People with Disabilities

Sunday, October 11, 2009

Top 3 Insights on Managing Emergencies on the Headlines

As you know, with the current spate of disasters in the headlines, slow response and not being prepared have been the top 2 most criticism being brought up. See headlines below:

· Kurnool administration ignored flood warnings, causing 5 million affected by ‘worst floods in 100 years’ in south India; 250 killed >>more
· Philippine government being accused of not preparing the nation properly for Ketsana, leaving 293 people dead, 3 million people affected and millions of dollars in business disruption >>more
· Air France crash killing 200 people could have been avoided, if there’s access to more recent weather maps >>more
· Anger mounts at slow response to Java earthquake >>more
· Singapore Mosque, without sprinkler systems, gutted by fire, costing more than 1 million dollars in ruins >>more

I would like to highlight 3 insights from the EMPRR Global Agenda to address the above challenge.

Insight #1: Even with our desire to respond quickly, it seems that if we are not ready for all disasters, we are not prepared for any.

The floods in the Philippines and India recently highlight the fact that our defence to natural disasters just has to be better and well prepared for. With harsher climates and more frequent natural disasters, the scale of impact has become wider and more severe. Our investments in preparedness have to relatively increase, as well as our skill and capacity to respond.

Insight #2: Unexpected severe disasters will affect not only the public, but also businesses, despite compliance with safety and disaster management standards. We need to test and monitor our organisation’s preparedness or readiness to face and manage crisis/disaster during the moment of truth (MOT).

One of the causes of many organisational and corporate failures is that an operation has failed and business is discontinued or interrupted because of a disaster or crisis. We have simulated scenarios and we score well in them, but only when you test your BCP/BCM initiatives to be functional and operational will ensure your organisation’s readiness to face and manage crisis/disaster.

Insight #3: Proper response needs accurate real-time information.

President Yudyhono criticises the local authorities that response to the recent earthquake in Padang was slow and ineffective, as the supplies are either not sufficient or not relevant. Proper and quick response would have been done if real-time communication had been effective.

I would like to share with you the content-rich EMPRR Global Summit, which will concentrate on a holistic approach to emergency management and compiles solutions to address the challenge quickly responding, testing your BCP and EM plan and providing a suite of solutions for accurate real-time information—a great business case to attend EMPRR Global Summit, including how you can:


· Restore order and business (product/service) continuity, especially of critical services, protect organizational assets (properties) from further damage; not compromise vital or confidential resources (such as records, customer/data information)
· Protect and ensure the safety of people (employees, customers, the public at large)
· Minimise and mitigate the negative impact of the crisis
· Contain and ensure that the crisis will discontinue and not escalate or spread further

In Singapore alone, workplace safety is under scrutiny, attributing half of 200 workplace fatalities to failure in following safety plans endorsed by bosses and hast cost companies close to SGD 4 million dollars. In fact, construction, manufacturing, logistics and transportation, marine, water supply, sewerage and waste management and architectural and engineering industries figure prominently in these fines.

EMPRR 2009 Global Summit, supported by IAEM Asia Pacific and Business Continuity Institute, recognizes that your role in emergency preparedness, facilities management and business continuity management is more demanding than ever. With the economic landscape yet to withstand the downturn, your role as a professional is more critical to safeguard your infrastructure from internal and external threats, be prepared in all matters of contingencies and more so, help the company generate revenue and deliver your products and services.
The program has been designed with your challenges and purpose in mind, that is why we are bringing the top experts in the field to share with you best practices and a crowd that’s involved in emergency preparedness, facilities management and business continuity management to provide you with a holistic interaction. The EMPRR Global Summit features experts in risk management, crisis management and disaster recovery and are also top-notch and award-winning in their craft, including:
· Chosen to run the 2005 benchmarking of the UK financial sector and wrote the original 1200 questions used in that survey as the Tim Armit, who will be chairing the conference, wrote the original plans for the London Stock Exchange, Bank of England and British Airways as well as the BBC and the chapter on testing for the Definitive Handbook of Business Continuity and has been testing and using plans since 1989. Tim has led BCM tests in all business sectors from short sharp surprise tests to three day all company events. He will be sharing many "war stories" or case studies of what really happens to companies and how plans are either not used, not understood or not appropriate when a real incident occurs.

· Awarded as SPE’s Distinguished Lecturer, Peter Cockcroft who has dealt with crises in many parts of the world—evacuations of personnel in 3 different countries, has negotiated with both terrorists and criminals and has survived coups in four countries and is currently the Chairman of Blue Energy. He will be discussing how you can effectively address geopolitical risks and negotiation strategies for your business.


· The top of guy for the world’s safest airport in its category, awarded by ACI, Zeev Sarig, MD of Ben-Gurion Intl Airport, who has led the airport to become one of the safest airports in the world, awarded first prize by ACI and has been responsible for continuous revenue generation in the airport while ensuring safety, security and credibility.

By investing in EMPRR 2009 Global Summit, you will receive the following benefits:
· You will UPDATE your crisis management, organisational response and business continuity manual from multi-hazard, multi-sector and full cycle approaches, allowing you to restore order and business continuity, protect organisational assets from further damage and protect and ensure safety of people· You will IMPROVE your response time, organisational notification system, disclosure and information channels, whilst not compromising vital or confidential resources and maintain reputation and credibility internally and externally· You will BUILD rapport with various partners and service providers and focus your efforts on resources and infrastructure you need to contain and ensure that the crisis will discontinue and not escalate or spread further and bring back your business to normalcy
Plus! Attending the pre-conference workshop C will benefit your team by letting you gain insights into:
· Who is commanding?· Establishing a rescue area· Establishing a rescue team and representations of the response, rescue and medical support· Preparing alternatives· Means of communication · Technologies for command and control· Information to the public· Procedures, exercise and quality control
I have a good feeling that you will benefit from this training course that have kept Ben-Gurion as one of the safest airports in the world, awarded by ACI first prize in the category of airports. I am pleased for you to also meet responders, emergency managers, policy makers and solution providers, including:


Department of Transportation and Communications • New South Wales Fire Brigades • Ben-Gurion International Airport • Communicable Disease Control • PTIT Focus • Blue Energy • ConocoPhillips • Ministry of Home Affairs • International Association of Emergency Managers • National Science & Technology Center for Disaster Recovery • GVK Emergency Management Research Institute • Philippine Coast Guard • Risk First Consultancy • Business Continuity Institute • BCP Asia • IAEM CEM Commission • Nepal Center for Disaster Management • ASEAN Secretariat • Canadian Red Cross • Kyoto University • Commission for Investigation of Abuse of Authority • APEC Secretariat • Asian Disaster Preparedness Center • Aviation Security Company Limited Hong Kong • Murphy Oil • Department of Disaster Prevention and Mitigation • French Regional Police Attache, Embassy of France Singapore • Singapore Contractors Association Limited • Dupont • Independent Power Producers Forum • Kyoto University • White & Case • Airports Council International • Forbes Calamity Prevention • United Nations World Food Program • Civil Aviation Authority of Singapore • Singapore Changi Airport • Utilis S.A.S. • Crisis Asia • Maritime Transport Authority, Singapore • OSH Inspectorate, Occupational Safety and Health Division, Ministry of Manpower • and a lot more.

Friday, October 2, 2009

Fresh tremors felt in S'pore

Oct 1, 2009
Fresh tremors felt in S'pore

FRESH tremors were reported in several parts of Singapore for a second day on Thursday morning.

Police and the Singapore Civil Defence Force received more than 60 calls from the public reporting these tremors, shortly after a second earthquake with a 6.8-magnitude hit southern Sumatra, about 480 km southwest from Singapore, at 9.52 am.

Areas that felt the tremors include the Central Business District (CBD), Beach Road, Teban Gardens, Pasir Panjang, Toa Payoh, Ang Mo Kio, Yishun, Sengkang, Punggol, Sims Drive, Marine Parade, Tanjong Rhu, Woodlands, Choa Chu Kang and Jurong West.

No reports of injury nor law and order concerns have been received so far, said police.

On Wednesday, tremors were felt in 234 buildings in Singapore on Wednesday evening soon after a 7.9-magnitude earthquake struck off Sumatra Coast.

They included 187 Housing Board flats, 16 private residential buildings and 31 commercial buildings, said police in an update early on Thursday morning.

Engineers from the HDB and the Building and Construction Authority (BCA) inspected all the affected buildings and found them to be structurally safe and sound.

Thousands of Singaporeans had a fright when they felt tremors in the wake of the strong earthquake on Wednesday at about 6.15pm.

Scores of office workers and residents streamed out of some buildings in areas such as Raffles Place and Changi, and tremors were felt islandwide from Kembangan to Woodlands.

Some 170 calls about the tremors were also made to the authorities.

In a update on the tremors on Thursday, police assured the public that there is no cause for alarm.

'Buildings in Singapore are designed to established building codes and are sufficiently robust to withstand tremors caused by distant earthquakes,' said a police statement.

Should cracks or other structural defects develop, residents or occupants in public housing estates should call the Housing Board's Essential Maintenance Service Unit's 24-Hour Hotline at 6275 5555 or 6354 3333 while those in private buildings should call the Building & Construction Authority at 6325 7191 or 6325 7393.

EMPRR Global Summit (24-25 November 2009, Grande Copthorne Waterfront) will highlight preparedness and response tactics from global responders to ensure safety of property, lives and continuity of your business.

For more info, call 6844 2080 or info@arcmediaglobal.com

Unit to fight cyber threats

Sep 30, 2009
Unit to fight cyber threats
By Zakir Hussain
SITSA will come under the ministry's Internal Security Department, which has been playing a key role in protecting the security of the Government's IT systems. -- ST PHOTO: JOSEPH NAIR FOR THE STRAITS TIMES

A NEW Government unit has been set up to fight the cyber equivalent of terrorist attacks.

RELATED LINKS
The Singapore Infocomm Technology Security Authority (SITSA), which starts work on Thursday, will come under the Internal Security Department, which plays a key role in protecting the Government's IT systems.

It will work with private sector experts to strengthen critical IT infrastructure across a range of sectors, from telecommunications to power and water plants, said Second Home Minister K Shanmugam on Wednesday. This is to ensure that Singapore will not be brought to a standstill by enemy agents who hack into the computer systems of these important organisations and plant malicious software.

Speaking at the opening of a three-day seminar on IT security, Mr Shanmugam said: 'The volatile IT landscape of today demands that Singapore adopt a more proactive strategy that places emphasis on anticipating and neutralising emerging threats.'

Later, Mr Shanmugam, who is also Law Minister, told reporters that despite close cooperation with the private sector on IT security, the Government felt there was a need to intensify the protection of key installations.

'We decided there need to be a national-level organisation that brings all the different public sector areas together, to focus very intensely on key infrastructure such as power, water supply and communications. These are areas prone to attack. The people in charge will definitely look at security but it's very useful to have an agency that is solely focused on the security aspects and looks at it across sectors.'

The setting up of SITSA is prompted by attacks in recent years on the websites of governments and major organisations in countries such as Estonia, Georgia, the United States and South Korea.

There have also been attempts of global cyber-espionage by criminals and foreign governments. Led by Mr Ng Hoo Ming, SITSA will embark on two initiatives.

One, security of the national infocomm infrastructure will be beefed up, especially in key sectors such as energy, transport, water, banking and finance. Two, measures will be taken to prepare Singapore for large-scale cyber attacks.

From next year, SITSA will also hold cyber security exercises regularly to spot gaps and test the country's ability to respond and recover from online attacks. As many critical computer systems are designed, developed and run by the private sector, SITSA will work with its professionals to strengthen overall cyber defence capabilities.

Read the full report in Thursday's edition of The Straits Times.

Thursday, October 1, 2009

Call 995, show a video

Oct 1, 2009
Call 995, show a video
By Muhd Nurluqman

FIREFIGHTERS will soon be able to get a preview of the blaze they are going to fight before reaching the scene.

The Singapore Civil Defence Force (SCDF) will tweak its 995 emergency line to allow video calls from mobile phones which have the technology.

This means that the person calling 995 will be able to show the SCDF videos of the scene. These live feeds will allow the Operations Centre to better see and assess the situation live on their screens.

It will then be able to deploy the right amount of emergency vehicles and men to the site.

Once there, SCDF officers can then transmit real-time videos back to the Ops Centre to update them on the emergency.

'By harnessing new technologies, it allows us to increase our efficiency and effectiveness in responding to emergency 995 calls,' said SCDF Commissioner Peter Lim.

live video transmission capability is part of a revamp of the SCDF's emergency call-taking and despatch system at its Ops Centre that have been in place since 1999.

Dubbed the Advanced C3 Emergency System (ACES), the new command and control system will be developed by ST Electronics (Info-Software) Pte Ltd, a wholly-owned subsidiary of ST Electronics.

The system was revealed at a contract signing ceremony at the HomeTeamNS Bukit Batok Country Club yesterday between members of the SCDF and ST Electronics.

The contract is worth about $34 million.

Read the full report in Friday's edition of The Straits Times.http://www.straitstimes.com/Breaking%2BNews/Singapore/Story/STIStory_436953.html

Tuesday, August 18, 2009

Pandemic, emergencies, disasters and their impact on business continuity

I've managed to come across a very compelling business-case why business continuity professionals, facilities managers and emergency reasponders need to know a more encompasssing knowledge of each other's tasks, which also apply to small businesses.

Is your BCM robust enough to have a second back up? Vice versa, is your emergency response effective enough to ensure business continuity?


More of this will be discussed at EMPRR 2009 (24-25 November 2009, Grand Copthorne Waterfront Hotel, Singapore) in the panel discussion on Day. For more info log on to www.arcmediaglobal.com/emprr09.


An excerpt below


Thursday August 6th, 2009

Pandemic : business continuity

Today, we are used to see colleagues appear at the office, as if they would never be absent more than one day. With this “flou artistique” around the flu we have to take into account that key people may be “out of business” for two weeks. It is no problem, since most of the people can have a backup. What if this backup is also down ?

We do define for ourselves a backup and a second backup. The first person typically knows the business, whereas the second needs to be trained on the tasks to be executed “in case of”. What is crucial or not to insure the continuity of our respective businesses ?


(This is actually interesting, because we now have to tell people the essence of our jobs, which leads to a reconsidering our priorities

Procedures need to be explained and perhaps even made lighter, since there are less people to execute the different steps. What has to be done immediately, what can be postponed until the return of the key people?


For larger companies, things can be solved because the pool of people is large. But for small companies, people are already executing several (different) jobs simultaneously. How can these people become even more multidisciplinary ?


Systems have to be reconsidered. How do you manage them remotely ? How do you restart a crashed server remotely ? And how does a non-IT guy do this ? If you have a disaster recovery site as a backup for your IT, how do you manage a fallback with less and unskilled people ?


We are in any case reconsidering our procedures, backups, business continuity plans and try to consider many different scenarios.


Just in case of.



http://www.onemagazine.be/2009/08/06/pandemic-business-contuity/